We pride ourselves in maintaining our 100% customer satisfaction and are one of the ONLY agents to regularly advertise this highest level of feedback…. !
In an industry that is still not very well regarded, it is vital you choose an Agent that can prove they are up to the task and not one that will over promise and under deliver…..
Having surveyed thousands of customers, 100% of them said they would recommend us. We have put a small selection of our feedbacks below. See why Ushers is the right Agent for you!
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I would thoroughly recommend Ushers Estate agents to anyone interested in buying or selling. I have found them to be highly professional, efficient and, above all, honest during the whole process. After agreeing to sell my flat through them they had it comprehensively on the market within 24 hours and kept me up to date with all developments during the viewing process. At a potential final stumbling block Ushers’ professionalism was
paramount in securing the sale. Overall I found Ushers’ service excellent and would happily do business with them again.
Feedback from Miss W (Carshalton)
Very friendly and efficient, kept us up to date and sold our property very quickly and all for a low fee.
Feedback from Ms R (Carshalton)
Very honest, friendly and, over all, professional. Ushers did exactly what they said they would!
Ms H (Carshalton)
Extensive photos and detailed info about the property posted on the internet provoked an instant response. We had an offer accepted in one week and moved in seven weeks!
Ms G (Wallington)
Excellent service, very friendly service. Took lots of pictures, communication was excellent, we had immediate viewings and a speedy sale.
Feedback from Mrs W (Carshalton)
Very good service, Michael worked very quickly to get us a buyer when we found the property we wanted to buy. The Checkmymove site is an added way of keeping up-to-date all the time. Very good.
Feedback from Ms D (Carshalton)
Very helpful and always there when I needed you. Not like the average High Street estate agent, more of a family/personal touch. I just wanted to say a huge thank you for all your help with the sale and whilst I was renting it out through you.
Feedback from Ms T (Wallington)
Ushers gave us good advice based on good experience at a very good price. We felt like valued customers, not like this month’s sales target.
Feedback from Mr B (Carshalton Beeches)
I just wanted to let you know that we are so grateful for all your help with everything – I have had so many bad experiences with estate agents in the past and as such did not have a very trusting opinion of them in general, but I am happy to say we have been converted thanks to all of you at Ushers!
Feedback from Miss G (Carshalton)
U - Unique in their approach, marketing and technology
S - Superior service from the outset
H - Honest and helpful advice every step of the way
E - Enthusiastic and friendly team
R - Reliable - they do what they say when they say they will
S - Successful sale made within days of marketing
Feedback from Mrs H (Carshalton)
Despite it being a very difficult time in the housing market, Ushers were able to get viewings, kept us regularly informed of progress and best of all sold our house!
Feedback from Mr & Mrs W (Carshalton)
From the moment that we signed up with Ushers we knew that we had made the right decision. Not only did you keep us well informed in the early days, but you ultimately got us the best possible price in an unstable market. I have no doubt that had we gone with another Estate Agent we would either have settled for less or had to let the flat out. On top of this, your fees were also the most competitive.
Feedback from Mr B & Miss L (Carshalton)
Ushers deserve the brilliant reputation they’ve built in my area!
Well done to Michael & the team for selling my house. So happy with all you have done for me including getting my house sold when there were 3 others unsold with agents in the road.
I can see why they have so many 5 star reviews. If you’re reading this and thinking of an agent to instruct to sell or rent your property, then don’t bother looking elsewhere, this company stand out on so many my levels & I wholeheartedly recommend them!
B Scott
Ushers were by far the best agent to go with as they listened to what I wanted, were transparent with their fees and process and sold my flat within two weeks. Since a buyer was found Ushers have kept good communication, have shown they are efficient and effective at keeping the process moving with communication between myself, solicitors and the buyers. Would highly recommend Ushers.
P Fry
Wish I’d come across Ushers years ago Honestly, I’ll never use a corporate agent again!
Michael & his team were professional, efficient, pro active & delivered everything they said they would do.
It was refreshing dealing with Michael from the beginning. His advice on pricing & his premium marketing was spot on. Very impressed with the free upgrades! They sold my house in under 10 days.
This family business stand out in the area for a reason & I won’t be using anyone else next time round.
Thank you!
S Lewis
I have recently bought a house through Ushers in Carshalton and WOW they have made what could have been a stressful event so smooth! their check my move app was so helpful but Stephanie was amazing through out always in contact with updates either by phone or email she was understanding offered advice and just handled the who process in such an amazing way! Thank you!
S Raynor
I would like to thank all the team at Usher's for the terrific work they did, enabling me to sell my home quickly and achieve the price I wanted. This is a family owned and run business with all the benefits that provides. From my first meeting with Michael (the owner), who was down to earth, open and honest with me about the price my home might achieve on the market (not telling me an unachievable selling price, just to get my business), took professional photos of my property and presented it extremely well online. From there my dealings with Stephanie and Kassie, who organised viewings and constantly kept me updated and gave me a great deal of confidence that they had everything covered. The result, the house sold quickly, for the price Michael said I would achieve and all for a reasonable and fair fee.
I would therefore have no hesitation in recommending Ushers to anyone, if you wish to sell your house, pick Ushers, a smaller family run business, you will get a level of service that other agents just can't provide, all for a fair cost.
J Richards
If you need an estate agent I would highly recommend Ushers. Kassie, Stephanie & Michael kept us updated throughout the whole process. Selling/Moving can be a stressful time and Ushers were a delight to work with.
K Jackson
I would highly recommend Ushers to every landlord in the neighbourhood. Being a family business, the founder and the CEO of the business, Michael Usher, is passionate about his profession and has been very proactive in delivering his service. The fee schedule is transparent and fair. Most importantly, he and his staff are attentive to details, which is very important for overseas landlords like me who need close follow-ups on a frequent basis. It is amazing to see how much effort Michael and his team has put in to ensure I could get a quality tenant moving in my property within one month of posting the rental ads. Michael and his team gave a lot of good advice for first-time landlords too. My newly-bought property is in fairly good condition but still needed some painting on the walls. His team of handymen charged appropriately to have these jobs done well too.
L Lam
Very happy with the service Ushers have given me, renting & managing my house for rent.
Their fees were way better than 2 other agents I spoke to. I was shown an "add on" sheet with the other 2 that meant I had to add on a lit to get to the same service as Ushers offered.
I liked the fact this is a family run business. I'd had problems with a previous multi branch agent but the service with this company is on a different level.
Thank you to Michael & the team.
D Matthews
My experience as an executor of my brother in laws property was made so much easier by using Ushers . Michael is very knowledgeable of the area and prices . We sold the property within a week . Stephanie has always kept us well informed on the progress of the sale . Highly recommend them
V White
I recently moved to the Carshalton area 7 years ago and had dealt with several estate agents to sell and buy. I found them all to be much of a muchness, promising the earth, fantastic at selling, slick and smooth in negotiation, but useless, tiresome and frustrating to deal with once a sale had been agreed.
Michael at Ushers, along with his team, are different.
Yes, Michael can sell and he is smooth, but in this game you have to be. The Ushers estate agent's lives and dies by it's reputation because they are an independent estate agent and not a chain like the others. Michael said Ushers would provide a more personal service; they did much more than this for us though, they also provided us a solid mortgage broker too, that got us our mortgage.
When I first approached Ushers, I wanted them to come and evaluate my property. They asked how many other estate agents I'm getting in and I said I'll get 3 in total and choose the one I feel best to go with. Ushers advised, "get the other two in first, then you'll see what we have to offer that they might not". I had never come across any other agency with this approach - and I liked it. It's a ruthless competitive market and I found this approach unique and it stuck in my head. I can be cynical at times, but I took this as a positive and thought to myself, let's see what's different about these guys.
Michael is a straight down the line, transparent business person. An abundance of knowledge about the area, house prices, the market, etc. You can see, despite being the owner, he knows at ground level, what the game is about. Finger on pulse. I am a straight talker too and I do criticise when I need to, but give praise where it's deserved as well.
We had 7 viewings booked for the Saturday. Michael called me on the 11th hour asking, "can we squeeze one more in, he's willing to offer over asking and he's keen to get in on the Saturday, he doesn't want to lose out, but the decision is yours". So we had 8 viewings on the day. The following Monday, we had 3 solid offers, but the 8th person had bid the highest, as Michael said he would and was the warmest family we're happy to sell to. Michael again demonstrating he has a radar for people's commitment, integrity and keeping all parties happy.
Upon accepting the offer, we have been dealing with Michael's colleague, Stephanie. Or should I say, St. Stephanie.
On my previous house move, at this stage, I had horrible experiences once the sale was over. The "aftercare team" I dealt with before were diabolical.
Stephanie however, is patient, proactive, thorough and is great on comms, mobile phone, email, carrier pigeon you name it; you're always kept up to date with progress. Everything is transparent, clear and precise.
We are now past exchange date, we're on the home run stretch towards completion. Ushers are straight to the point, no messing about and want to get the job done. What separates them from other estate agents is the human and personal touches, you just won't get with if you go with a chain estate agent.
Going with Ushers, for me is what I call a, NO-BRAINER.
F Tumolo
